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FAQ



2D IMAGES
2 Dimensional image engraving (Click here for an example) can be created from either a digital picture, a computer scan of a personal photograph, or you can send us a hardcopy picture that we will scan for you. (3dsparkle.com will not be responsible for the return of photographs or losses that may occur in the mail). You will need to follow this process:
  1. Select your crystal
  2. Personalize your crystal
  3. Check Out
  4. Upload your picture - As mentioned, if you choose to send us an original hardcopy picture, please send to the following address:
    ATTENTION: Photo for 3dsparkle.com Order#
    2125 Butterfield Dr., Suite 218
    Troy, MI 48084


Be sure to visit our gallery, you may find it helpful when deciding on the layout of your personal masterpiece.

Our 3dsparkle.com graphic design team will then embed your 2D image within your chosen crystal and modify the final design for best artistic effects. We keep the integrity of your photo in mind at all times.

Suggested Photo Requirements
  1. File format can be GIF, JPEG, JPG, PNG, TIFF, or BMP
  2. Size of the picture should be greater than 640 x 480
  3. DPI greater than 300
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3D IMAGES
3 Dimensional image engraving (Click here for an example) can be created using our unique 3D Camera and 3D Vision Software. Our 3D Camera captures a 182 degree view of a person's face or bust, and the final layout is then skillfully crafted by one of our 3dsparkle.com graphic design specialists using our 3D Vision software to create an eye-catching image.

3D pictures must be taken at our showroom location. For larger groups, please contact us and we will happily arrange an onsite picture taking session.

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ORDERS INCLUDE
Each order may include one or more possible images, so please be specific with your instructions. Your images could come from a picture you send via email or snail-mail, one of the images selected from our extensive design gallery, or a custom designed 3D image or text. Most picture retouching, cropping and art work are included in the base price of each order. Some customized images or detailed design requests, may be subject to additional cost. Shipping and tax are extra.
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FONT SELECTION
3dsparkle.com offers a wide variety of font styles for you to choose from. Please, let us know if you have a font preference or let our experienced designers select the ideal font for your design and photo.

3dsparkle.com's default font style is Arial Bold.

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CHANGES TO MY ORDER
One change per order can be made before layout approval. Further changes may result in additional costs.
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CANCELLATION
For any orders cancelled after layout approval, a 20% cancellation fee is applied in addition to the associated shipping & handling charges.
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METHODS OF PAYMENT
We accept MasterCard, Visa, Discover, American Express, wire transfers, and PayPal. NO CHECKS OR CASH PLEASE.
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PROMOTION AND COUPON CODES
All promotion and coupon code discounts must be entered and applied at order checkout. Discounts cannot be applied after an order has been confirmed.

Coupon and/or promotional codes cannot be combined per transaction.
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SHIPPING
3dsparkle.com utilizes respected major freight carriers such as, Federal Express and UPS.

3dsparkle.com is not responsible for delays experienced by the freight carrier or for freight damages during shipping. Damages should be reported immediately to the freight carrier. Insurance coverage of up to $100 is standard on all shipping orders.

3dsparkle.com offers free Ground Shipping on pretax purchases over $100.00. However, you cannot combine our free shipping coupon offer with any other promotion or coupon.

FREE GROUND SHIPPING COUPON CODE -- freeshipping100

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TRACKING ORDERS
Once your order has been shipped, you will receive an email from us with links to the shipping company's tracking number and the URL link to view detailed information about the status and location of your order.
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PRODUCT WARRANTY
Each crystal is unique and one of a kind; all crystals are hand-made and engraving is individually and skillfully hand-crafted. We stand behind each item produced and offer a 30-day guarantee, less 20% of purchase and associated shipping & handling charges.
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RECEIVE ORDERS
3dsparkle.com produces each order locally and the typical turn-around time for an order is as follows:
  1. Layout: 1-2 days (provided via email)
  2. Completion following layout approval: 3-5 days

Shipping time will depend on the method you choose:
  • Pick up at our Troy Showroom
  • Ground Service
  • Two Day Delivery

During the 4th Quarter Holiday Season please allow 10-15 business days for the crafting and manufacture of your order; plus 7-10 days for ground shipping.
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BASES, STANDS & ACCESSORIES
We offer a wide selection of customized bases and stands designed to complement our various crystal products. In addition, we carry an assortment of colored cleaning cloths to help care for your crystal and retain its dazzling beauty.
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CLEANING
An occasional polishing with a soft cloth will help to maintain the crystal's original lustrous finish. If the crystal is very dirty, wash using warm water and a mild detergent. Rinse thoroughly with clean water prior to drying with a clean cotton cloth.

Do not use sonic cleaners, boiling water or ammonia cleaners
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“As always, the quality of the workmanship of the pieces I ordered and the service was excellent. I was in a time "crunch" and 3dsparkle.com was able to accommodate my order. Everyone in the office from the receptionist to my account manager were helpful and professional. I can hardly wait until I have something else to order!”
- Suellen, Troy, MI
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